We want you to be completely happy with your purchases from umbracoatrack Store. If you’re not satisfied, here’s how our return process works.
Return Window and Eligibility
Items can be returned within 30 days from the order date. Returns are accepted for most products unless marked as final sale. Items must be in original, resalable condition.
Return Shipping
Refund Processing
Refunds are processed within seven business days after we receive and inspect the returned items. Original shipping fees and any oversize surcharges are non-refundable.
Damaged or Defective Items
If your order arrives with damage or a defect, please contact us immediately so we can assist with a replacement or credit.
Order Cancellations
Orders cannot be canceled once confirmed and processed. To return items, please follow the return policy procedures.
Return Steps
- Submit your return request to our customer support.
- Ship the item(s) back to us using a method of your choice.
- We will inspect and process your refund within seven business days of receipt.
Please ensure a separate return request and shipment for each box received when applicable.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 3032 East 5th Avenue, Vancouver, BC, V5M 1N8, Canada.